Evaluation

We want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations.

In evaluating your most recent customer service experience, was the quality of service you received:
Click hereVery poorSomewhat unsatisfactoryAbout averageVery satisfactorySuperior

The process of getting your problem resolved was:
Click hereVery poorSomewhat unsatisfactoryAbout averageVery satisfactorySuperior

Customer Service Representative

The customer service representative as very courteous.
Click hereStrongly disagreeSomewhat disagreeNeutralSomewhat agreeStrongly agree

Which of the following qualities of the service representative stood out (as being superior)?
Click herePatientEnthusiasticListened carefullyFriendlyResponsiveOther

What qualities of the customer service representative irked you?
Click hereNot patientNot enthusiasticDidn't listen carefullyUnfriendlyUnresponsiveOtherNo qualities irked me

The customer service representative handled my call quickly.
Click hereStrongly disagreeSomewhat disagreeNeutralSomewhat agreeStrongly agree

What would best describe your experience, when you called?
Click hereKept me waiting on holdHad to explain several timesDidn't know how to handle problemHad to ask othersSpoke slowlyOtherNo improvement needed

The customer service representative was very knowledgeable.
Click hereStrongly disagreeSomewhat disagreeNeutralSomewhat agreeStrongly agree

The customer service:
Click hereGave me the wrong informationDidn't understand the questionGave unclear answersCouldn't solve problemDisorganizedOtherNo improvement needed

The waiting time for having my question addressed was satisfactory.
Click hereStrongly disagreeSomewhat disagreeNeutralSomewhat agreeStrongly agree

My phone call was quickly transferred to the person who could best assist me:
Click hereStrongly disagreeSomewhat disagreeNeutralSomewhat agreeStrongly agree

Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?
Click hereCertainHigh chanceEqual chanceLow chanceNever

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.